Frequently Asked Questions
Orders, Delivery, & Returns
Where can I find details on shipping information?
Information for shipping can be found in the final invoice that will be emailed to the customer once the order has shipped. For additional assistance you can email us at firstname.lastname@example.org or call (714) 901-3698.
How long does my refund take?
Refunds will be issued back to the original credit card used for payment once the item is received at the warehouse and inspected for any damage. Once refund is issued allow 3-5 business days for amount to appear on card. For additional assistance you can email us at email@example.com or call (714) 901-3698.
Where can I find details on returns and cancellations?
Information for returns or cancellations can be found on the following link https://furniturologie.com/pages/customer-service-1
How do I cancel my order completely?
If you are in the process of checking out and decide you do not want to complete the order, you can leave the checkout process at any time by using your browser back button, the checkout buttons that return you to the previous step, or clicking on the logo at the top of the page. If you logged into your account before placing an order, the items in your cart will remain there for your next visit. If you are not a registered user, or if you did not log into your account before placing an order, your cart will be deleted after 30 minutes of inactivity.
Please note that we may not be able to cancel an order if it's already in the shipping process. To speak with a customer service representative and inquire about canceling or changing an order that's already been placed, please call (714) 901-3698. If an order is cancelled after it has shipped, the customer will be required to pay return freight charges.
How will I know that my order has been received?
Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send subsequent email(s) when your product ships, including tracking information.
How can I know if the items are available?
If the item is not in stock, an inventory status and expected ship date will appear on the product detail page. For additional assistance you can email us at firstname.lastname@example.org or call (714) 901-3698.
When will my product ship after I place my order?
Typically orders are processed and SHIPPED within 7-10 days business days.
Will all the items be delivered together?
Yes all orders are shipped complete. If multiple items are ordered they will be shipped together. If an item on the order is out stock the order will be on hold until all items are ready to ship together.
Credit & Payments
When will my credit card be charged?
Items are charged to you when they ship.. If an item is temporarily unavailable, you will not be charged until it ships. Delivery time frame and charges for custom order items that ship from one of our vendors will be noted on the product details page or checkout.
What form of payments are accepted?
We accept Visa, MasterCard, American Express, Discover, Apple Pay, Paypal, Google Pay, & Shopify Pay.
How is tax estimated for my order?
Taxes are estimated based on the laws and regulations of the state or province indicated in the shipping address where applicable: California.
What if I have questions/ inquiries about a product?
Please contact us at email@example.com or call (714) 901-3698. We are happy to help.
Do you have wood samples?
Yes! If you are interested in having wood samples sent to you, please email the name of the product or products you are interested in to firstname.lastname@example.org.
Does the furniture come pre-assembled?
Most of our pieces come pre-assembled, however several pieces do require minor assembly. Please read the product description of the product you are interested in - the assembly requirements will be noted there.